# Home Care Assist

*Operated by Life Plan Solutions Limited.*

Home Care Assist is a CQC-regulated home-care agency in Stoke-on-trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/04/2020

## Practical info

- Postcode: ST4 3JP
- Registered manager: Wood, Megan
- Local authority: Stoke-on-Trent
- Region: West Midlands
- City: Stoke-on-trent
- Last CQC check: 02/Apr/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-09-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-09-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-09-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-09-08
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-09-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-09-08

### Other

- Finding
  - Evidence: Safe recruitment practices and sufficient staffing levels with consistent carers allocated to people.
  - Published: 2024-09-08
- Finding
  - Evidence: Good multi-agency working with positive feedback from professionals, and a proactive approach to healthcare referrals.
  - Published: 2024-09-08
- Finding
  - Evidence: Strong leadership with an open culture; the registered manager was approachable, responsive to feedback, and engaged with national guidelines and local forums.
  - Published: 2024-09-08
- Finding
  - Evidence: People were involved in the planning and review of their care, with preferences such as staff gender respected.
  - Published: 2024-09-08
- Finding
  - Evidence: Staff were caring and compassionate, with people and relatives providing consistently positive feedback about dignity and respect.
  - Published: 2024-09-08
- Finding
  - Evidence: Effective care planning and risk assessments were in place, with staff demonstrating detailed knowledge of people's individual risks.
  - Published: 2024-09-08
- Finding
  - Evidence: People felt safe with staff and no missed visits were reported; staff communicated proactively about any lateness.
  - Published: 2024-09-08

### responsive

- Finding
  - End of life care and support
  - Published: 2024-09-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-09-08
- Finding
  - Meeting people's communication needs
  - Published: 2024-09-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-09-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-09-08
- Finding
  - Using medicines safely
  - Published: 2024-09-08
- Finding
  - Staffing and recruitment
  - Published: 2024-09-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-09-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-09-08
- Finding
  - Continuous learning and improving care
  - Published: 2024-09-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-09-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-09-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6614880558

HomeCare Compass is an independent guide and is not affiliated with the CQC.