# Calvic Enterprises Ltd

*Operated by Calvic Enterprises Limited.*

Calvic Enterprises Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/03/2020

## Practical info

- Postcode: B11 2AA
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 07/Mar/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Plans were in place for electronic call monitoring, audits and quality assurance as the service expanded.
  - Published: 2020-03-07
- Finding
  - Evidence: The registered manager demonstrated awareness of regulatory responsibilities including duty of candour and CQC notifications.
  - Published: 2020-03-07
- Finding
  - Evidence: A formal complaints procedure was in place and people knew how to raise concerns.
  - Published: 2020-03-07
- Finding
  - Evidence: The registered manager was proactive in liaising with healthcare professionals when people's needs changed.
  - Published: 2020-03-07
- Finding
  - Evidence: Medicines were managed safely; staff had appropriate infection control training and access to PPE.
  - Published: 2020-03-07
- Finding
  - Evidence: People were treated with kindness, compassion and dignity; relatives and service users spoke highly of the registered manager.
  - Published: 2020-03-07
- Finding
  - Evidence: Care plans and risk assessments were up to date and contained sufficient detail about people's support needs.
  - Published: 2020-03-07
- Finding
  - Evidence: People felt safe and expressed high confidence in the registered manager, with no missed or late calls reported.
  - Published: 2020-03-07
- **consent_capacity** _(minor)_
  - Evidence: There was no best interest form available, the registered manager said they would ensure they had a version available.
  - Published: 2020-03-07
- **end_of_life_care** _(minor)_
  - Evidence: People's end of life wishes, and preferences were not recorded in their care plans. We discussed this with the registered manager who said he would explore this with people where appropriate.
  - Published: 2020-03-07
- **care_planning** _(minor)_
  - Evidence: People's protected characteristics...were not highlighted in the assessment document...it was discussed but not documented, they told us they would add it to the assessment form.
  - Published: 2020-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6611825922

HomeCare Compass is an independent guide and is not affiliated with the CQC.