# House of the Flame Lily

*Operated by The Flame Lily Healthcare Ltd.*

House of the Flame Lily is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: WV3 0EE
- Registered manager: Ndemera, Fungai
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 31/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-07-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-07-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-07-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-07-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-07-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-07-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-07-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-07-12

### Other

- Finding
  - Evidence: Duty of candour requirements understood and met by the registered manager.
  - Published: 2024-01-09
- Finding
  - Evidence: People and relatives spoke positively about the service and felt listened to; feedback mechanisms were in place.
  - Published: 2024-01-09
- Finding
  - Evidence: Strong partnership working with community nurses, physiotherapists and speech and language therapists.
  - Published: 2024-01-09
- Finding
  - Evidence: Registered manager demonstrated lessons learnt from incidents, including improved medicines storage.
  - Published: 2024-01-09
- Finding
  - Evidence: Effective audits covering medicines management, care planning and call time monitoring with evidence of action taken.
  - Published: 2024-01-09
- Finding
  - Evidence: Staff wore PPE appropriately and infection control procedures were in place.
  - Published: 2024-01-09
- Finding
  - Evidence: Medicines administration staff were trained and competency-checked regularly.
  - Published: 2024-01-09
- Finding
  - Evidence: Sufficient staffing levels with no concerns raised by people or relatives; registered manager working towards consistent care teams.
  - Published: 2024-01-09
- Finding
  - Evidence: Individual risk assessments were in place and updated when people's needs changed.
  - Published: 2024-01-09
- Finding
  - Evidence: People felt safe and staff were described as compassionate and caring by relatives.
  - Published: 2024-01-09

### responsive

- Finding
  - End of life care and support
  - Published: 2019-07-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-07-12
- Finding
  - Meeting people's communication needs
  - Published: 2019-07-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-07-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-07-12
- Finding
  - Preventing and controlling infection
  - Published: 2019-07-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-07-12
- Finding
  - Continuous learning and improving care
  - Published: 2019-07-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-07-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-07-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-07-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-07-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6592356837

HomeCare Compass is an independent guide and is not affiliated with the CQC.