# Suite 200H Cumberland House

*Operated by Unite Care Ltd.*

Suite 200H Cumberland House is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/10/2022

## Practical info

- Postcode: NW10 6RF
- Registered manager: Ibrahim, Mustafah
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 21/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider no longer in breach of regulations following previous requires improvement rating
  - Published: 2022-10-21
- Finding
  - Evidence: Registered manager demonstrated good understanding of Accessible Information Standard and Equality Act 2010
  - Published: 2022-10-21
- Finding
  - Evidence: Strong partnership working with GPs, district nurses, pharmacists and palliative care team
  - Published: 2022-10-21
- Finding
  - Evidence: Person-centred electronic care planning system implemented since last inspection
  - Published: 2022-10-21
- Finding
  - Evidence: Robust quality assurance monitoring system with regular spot-checks and care plan audits
  - Published: 2022-10-21
- Finding
  - Evidence: Medicines managed safely with electronic MAR system and automatic alerts for missed medicines
  - Published: 2022-10-21
- Finding
  - Evidence: Detailed and clear risk assessments developed since previous inspection, accessible to care workers via app
  - Published: 2022-10-21
- Finding
  - Evidence: No missed or late calls recorded over the past three months via electronic monitoring system
  - Published: 2022-10-21
- **incident_learning** _(minor)_
  - Evidence: we found the process for disseminating information on lessons learnt could be further developed. We have made a recommendation for implementation of formal systems
  - Published: 2022-10-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-21
- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-21
- Finding
  - Using medicines safely
  - Published: 2022-10-21
- Finding
  - Staffing and recruitment
  - Published: 2022-10-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-21
- Finding
  - Continuous learning and improving care
  - Published: 2022-10-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-21
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6591004335

HomeCare Compass is an independent guide and is not affiliated with the CQC.