# Intrigue Homecare Ltd

Intrigue Homecare Ltd is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/05/2021

## Practical info

- Postcode: CO7 7WX
- Registered manager: Makamure, Tendai
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 21/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-05-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-05-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-05-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-05-21
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2021-05-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-05-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-05-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-05-21

### Other

- Finding
  - Evidence: During COVID-19, the service introduced additional activities to maintain people's wellbeing and independence.
  - Published: 2021-05-21
- Finding
  - Evidence: Quality assurance systems including audits and surveys were in place and acted upon.
  - Published: 2021-05-21
- Finding
  - Evidence: The service demonstrated compliance with Right Support, Right Care, Right Culture guidance for people with learning disabilities and autism.
  - Published: 2021-05-21
- Finding
  - Evidence: People's communication needs were assessed and met in line with the Accessible Information Standard.
  - Published: 2021-05-21
- Finding
  - Evidence: Effective partnership working with health and social care professionals was evidenced by multiple professional commendations.
  - Published: 2021-05-21
- Finding
  - Evidence: The registered manager was visible, motivated and inspired a positive, open team culture.
  - Published: 2021-05-21
- Finding
  - Evidence: Person-centred risk assessments were regularly reviewed and promoted positive risk taking.
  - Published: 2021-05-21

### responsive

- Finding
  - End of life care and support
  - Published: 2021-05-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-05-21
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2021-05-21
- Finding
  - Meeting people's communication needs
  - Published: 2021-05-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-05-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-05-21
- Finding
  - Preventing and controlling infection
  - Published: 2021-05-21
- Finding
  - Using medicines safely
  - Published: 2021-05-21
- Finding
  - Staffing and recruitment
  - Published: 2021-05-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-05-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-05-21

### well_led

- Finding
  - Working in partnership with others; continuous learning and improving care
  - Published: 2021-05-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-05-21
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
  - Published: 2021-05-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-05-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6582970906

HomeCare Compass is an independent guide and is not affiliated with the CQC.