# Yad Voezer Limited Supported Living Service

*Operated by Yad Voezer Limited.*

Yad Voezer Limited Supported Living Service is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/06/2022

## Practical info

- Postcode: N16 5DH
- Local authority: Hackney
- Region: London
- City: London
- Last CQC check: 28/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-28
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence
  - Published: 2022-06-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-28
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-06-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-28

### Other

- Finding
  - Evidence: Strong community and cultural connections (e.g. Misgav, Ezra Umarpeh, Jewish community) supporting activities and end-of-life care.
  - Published: 2022-06-28
- Finding
  - Evidence: Open, inclusive culture with effective governance, audits, statutory notifications and engagement with people, relatives and staff.
  - Published: 2022-06-28
- Finding
  - Evidence: Effective working with external health and social care professionals (district nurses, GPs, OTs, CCG).
  - Published: 2022-06-28
- Finding
  - Evidence: Good infection prevention and control with adequate PPE and regular COVID-19 testing.
  - Published: 2022-06-28
- Finding
  - Evidence: Strong staff training programme including tailored learning disability training, regular supervision and team meetings.
  - Published: 2022-06-28
- Finding
  - Evidence: Safe medicines management with appropriate training, MAR checks and learning from discrepancies.
  - Published: 2022-06-28
- Finding
  - Evidence: Detailed, regularly reviewed care plans and risk assessments covering mental and physical health, community access and medicines.
  - Published: 2022-06-28
- Finding
  - Evidence: Robust safeguarding systems and training; people and relatives consistently said they felt safe.
  - Published: 2022-06-28
- Finding
  - Evidence: Person-centred care that respected dignity, independence and people's preferences, with staff knowing people very well (many having worked there over 15 years).
  - Published: 2022-06-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-28
- Finding
  - Supporting people to develop and maintain relationships and follow interests/activities
  - Published: 2022-06-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-28
- Finding
  - Using medicines safely
  - Published: 2022-06-28
- Finding
  - Staffing and recruitment
  - Published: 2022-06-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-28

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-06-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-28
- Finding
  - Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements; continuous learning
  - Published: 2022-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6581839338

HomeCare Compass is an independent guide and is not affiliated with the CQC.