# Lovedean Homecare Limited

Lovedean Homecare Limited is a CQC-regulated home-care agency in Waterlooville.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/01/2023

## Practical info

- Postcode: PO8 8UJ
- Registered manager: Trickett, Tracey
- Local authority: Hampshire
- Region: South East
- City: Waterlooville
- Last CQC check: 13/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-13

### Other

- Finding
  - Evidence: Proactive incident learning with reflective practice, trend analysis and additional training implemented where needed.
  - Published: 2023-01-13
- Finding
  - Evidence: Staff local to the area, enabling strong trusting relationships and consistent care from familiar faces.
  - Published: 2023-01-13
- Finding
  - Evidence: Outstanding end-of-life care example demonstrating staff intuition, compassion and effective coordination of palliative support.
  - Published: 2023-01-13
- Finding
  - Evidence: Excellent communication with people, relatives and external professionals including local authority and CCG.
  - Published: 2023-01-13
- Finding
  - Evidence: Responsive leadership with an open-door policy, regular supervisions, spot checks, staff meetings and quality audits driving continuous improvement.
  - Published: 2023-01-13
- Finding
  - Evidence: Highly personalised care plans incorporating people's history, cultural and religious needs, preferences and communication requirements.
  - Published: 2023-01-13
- Finding
  - Evidence: Robust recruitment processes including DBS checks, with new staff always introduced to people before working unsupervised.
  - Published: 2023-01-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-13
- Finding
  - Using medicines safely
  - Published: 2023-01-13
- Finding
  - Staffing and recruitment
  - Published: 2023-01-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-13

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-01-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6576925841

HomeCare Compass is an independent guide and is not affiliated with the CQC.