# Shri Hari Care Limited

Shri Hari Care Limited is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/08/2022

## Practical info

- Postcode: MK14 6GD
- Registered manager: Raval, Archita
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 25/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Cultural and religious requirements of people were respected by staff.
  - Published: 2022-09-02
- Finding
  - Evidence: The registered manager understood duty of candour and regulatory notification requirements.
  - Published: 2022-09-02
- Finding
  - Evidence: Staff felt well supported by management and were able to raise concerns promptly.
  - Published: 2022-09-02
- Finding
  - Evidence: Quality assurance systems including audits, spot checks, and surveys were in place.
  - Published: 2022-09-02
- Finding
  - Evidence: The registered manager promoted a positive, inclusive culture with good outcomes for people.
  - Published: 2022-09-02
- Finding
  - Evidence: Risk assessments were in place covering pressure sores, continence needs, and environmental risks.
  - Published: 2022-09-02
- Finding
  - Evidence: Sufficient staffing was always in place and no missed calls were reported.
  - Published: 2022-09-02
- Finding
  - Evidence: People were protected from the risk of abuse and staff demonstrated understanding of safeguarding responsibilities.
  - Published: 2022-09-02
- **infection_control** _(minor)_
  - Evidence: Everyone, except one person, told us staff wore personal protective equipment (PPE) during the COVID-19 pandemic. The registered manager followed up this issue with the staff members concerned.
  - Published: 2022-09-02
- **staffing_levels** _(critical)_
  - Evidence: Safe recruitment checks had not been completed for a staff member who had been recruited in the past nine months and had left five months before the inspection.
  - Published: 2022-09-02
- Finding
  - Evidence: Positive leadership culture with management accessible and supportive to staff
  - Published: 2020-04-08
- Finding
  - Evidence: Quality audits and regular surveys used to drive continuous improvement
  - Published: 2020-04-08
- Finding
  - Evidence: Service worked in partnership with external health and social care agencies
  - Published: 2020-04-08
- Finding
  - Evidence: Care plans reflected individual preferences, life histories and changing needs
  - Published: 2020-04-08
- Finding
  - Evidence: Cultural wishes and equality/diversity respected in line with provider's statement of purpose
  - Published: 2020-04-08
- Finding
  - Evidence: People and relatives consistently praised staff as kind, caring and friendly
  - Published: 2020-04-08
- Finding
  - Evidence: Staff received detailed induction, ongoing training and supervision sessions
  - Published: 2020-04-08
- Finding
  - Evidence: Strong recruitment process including DBS checks and references
  - Published: 2020-04-08
- Finding
  - Evidence: Robust medicines management with staff trained, observed and competency-tested before administering medicines
  - Published: 2020-04-08

### safe

- Finding
  - Using medicines safely
  - Published: 2022-09-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-02
- Finding
  - Staffing and recruitment
  - Published: 2022-09-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-02
- Finding
  - Engaging and involving people using the service
  - Published: 2022-09-02
- Finding
  - Managers and staff being clear about their roles and understanding quality performance
  - Published: 2022-09-02
- Finding
  - Duty of candour
  - Published: 2022-09-02
- Finding
  - Continuous learning and improving care; promoting a positive culture
  - Published: 2022-09-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6572527285

HomeCare Compass is an independent guide and is not affiliated with the CQC.