# Registered Area Office Home Care

*Operated by The Disabilities Trust.*

Registered Area Office Home Care is a CQC-regulated home-care agency in Horsham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2021

## Practical info

- Postcode: RH13 0TP
- Registered manager: Rampling, Lesley
- Local authority: West Sussex
- Region: South East
- City: Horsham
- Last CQC check: 08/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-07-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-07-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-07-15
- Finding
  - Supporting people to eat and drink enough; Staff working with other agencies; Supporting people to live healthier lives
  - Published: 2021-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Staff support: induction, training, skills and experience
  - Published: 2021-07-15

### Other

- Finding
  - Evidence: Effective infection prevention and control practices throughout the COVID-19 pandemic
  - Published: 2021-07-15
- Finding
  - Evidence: Quality assurance systems including health and safety audits with follow-up on identified improvements
  - Published: 2021-07-15
- Finding
  - Evidence: Comprehensive induction and ongoing training programme including MCA, moving and handling, infection control
  - Published: 2021-07-15
- Finding
  - Evidence: Good partnership working with other agencies and professionals to meet people's changing needs
  - Published: 2021-07-15
- Finding
  - Evidence: Positive staff morale with staff proud of their work and feeling well supported in their roles
  - Published: 2021-07-15
- Finding
  - Evidence: Effective medicines management with regular audits and dedicated staff responsible for ordering
  - Published: 2021-07-15
- Finding
  - Evidence: Strong registered manager held in high regard by staff and people, with clear accountability structures
  - Published: 2021-07-15
- Finding
  - Evidence: Robust safe recruitment practices including DBS checks, employment history and reference verification
  - Published: 2021-07-15
- Finding
  - Evidence: Person-centred culture with people involved and empowered in their own care planning and reviews
  - Published: 2021-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2021-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2021-07-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-07-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-07-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2021-07-15
- Finding
  - Staffing and recruitment
  - Published: 2021-07-15
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2021-07-15

### well_led

- Finding
  - Engaging and involving people; Working in partnership with others; Duty of candour
  - Published: 2021-07-15
- Finding
  - Promoting a positive culture; Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2021-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6559690375

HomeCare Compass is an independent guide and is not affiliated with the CQC.