# Vestacare

*Operated by Vesta Care (UK) Limited.*

Vestacare is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2021

## Practical info

- Postcode: M24 4GJ
- Local authority: Rochdale
- Region: North West
- City: Manchester
- Last CQC check: 23/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-03

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-04-03
- Finding
  - Supporting people to eat and drink enough and access healthcare services
  - Published: 2022-04-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-03

### Other

- Finding
  - Evidence: Positive culture, open, person-centred, with relatives and staff giving very positive feedback
  - Published: 2022-04-03
- Finding
  - Evidence: Good provider oversight via daily, weekly and monthly meetings and quality assurance audits
  - Published: 2022-04-03
- Finding
  - Evidence: Service followed the Accessible Information Standard with information in alternative formats
  - Published: 2022-04-03
- Finding
  - Evidence: Staff knew people well and spoke fondly and respectfully about them
  - Published: 2022-04-03
- Finding
  - Evidence: Staff received thorough induction, training and supervision including Covid-19 and PPE
  - Published: 2022-04-03
- Finding
  - Evidence: Detailed, person-centred assessments including positive behaviour support (PBS) principles
  - Published: 2022-04-03
- Finding
  - Evidence: Safe systems of recruitment and medicines management with regular competency checks
  - Published: 2022-04-03
- Finding
  - Evidence: Person-centred approach to risk management with risks well identified and managed
  - Published: 2022-04-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-03

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03

### well_led

- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-04-03
- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles and understanding quality, risks and regulatory requirements
  - Published: 2022-04-03
- Finding
  - Promoting a positive person-centred, open, inclusive and empowering culture
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6557782066

HomeCare Compass is an independent guide and is not affiliated with the CQC.