# Helping Hands Shrewsbury & Telford

*Operated by Midshires Care Limited.*

Helping Hands Shrewsbury & Telford is a CQC-regulated home-care agency in Shrewsbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/09/2022

## Practical info

- Postcode: SY1 3AF
- Registered manager: Ratcliffe, Claire
- Local authority: Shropshire
- Region: West Midlands
- City: Shrewsbury
- Last CQC check: 15/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-15

### Other

- Finding
  - Evidence: People's protected characteristics, life histories, communication needs and religious or cultural preferences were considered in care planning.
  - Published: 2022-09-15
- Finding
  - Evidence: Staff worked effectively alongside healthcare professionals and other agencies to ensure joined-up, timely care.
  - Published: 2022-09-15
- Finding
  - Evidence: Effective governance systems including a notifiable incident tracker enabled pattern analysis and prompt learning from accidents and incidents.
  - Published: 2022-09-15
- Finding
  - Evidence: A positive person-centred culture was promoted by leadership, with staff treating people with kindness, dignity and respect.
  - Published: 2022-09-15
- Finding
  - Evidence: People and relatives were actively involved in care planning, reviewing, and service feedback through questionnaires and newsletters.
  - Published: 2022-09-15
- Finding
  - Evidence: Medicines were administered safely with accurate MARs completed and monthly MAR audits undertaken.
  - Published: 2022-09-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-15
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-09-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-15
- Finding
  - Using medicines safely
  - Published: 2022-09-15
- Finding
  - Staffing and recruitment
  - Published: 2022-09-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6557588052

HomeCare Compass is an independent guide and is not affiliated with the CQC.