# Klass Care Ltd

*Operated by Klass Care Limited.*

Klass Care Ltd is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: BH14 9BN
- Registered manager: Miller, Nicola
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 14/Oct/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-08-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-08-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-08-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-08-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-08-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-08-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-08-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-08-20

### Other

- Finding
  - Evidence: Good working partnerships with health and social care professionals
  - Published: 2021-08-20
- Finding
  - Evidence: Positive staff culture with high morale and confidence in the registered manager
  - Published: 2021-08-20
- Finding
  - Evidence: Good communication within the service; people kept informed of schedule changes
  - Published: 2021-08-20
- Finding
  - Evidence: Staff were kind, caring and treated people with dignity, respect and promoted independence
  - Published: 2021-08-20
- Finding
  - Evidence: Strong infection prevention and control practices, full PPE compliance and COVID-19 testing/vaccination participation
  - Published: 2021-08-20
- Finding
  - Evidence: Personalised, regularly reviewed care plans using an electronic care planning system
  - Published: 2021-08-20
- Finding
  - Evidence: Consistent staff team with introductions made before new staff worked with any person
  - Published: 2021-08-20
- Finding
  - Evidence: People and relatives felt safe with staff; medicines managed safely with electronic MAR monitoring
  - Published: 2021-08-20
- **end_of_life_care** _(minor)_
  - Evidence: The service did not always routinely plan for end of life needs.
  - Published: 2021-08-20

### responsive

- Finding
  - End of life care and support
  - Published: 2021-08-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-08-20
- Finding
  - Meeting people's communication needs
  - Published: 2021-08-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-08-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-08-20
- Finding
  - Using medicines safely
  - Published: 2021-08-20
- Finding
  - Staffing and recruitment
  - Published: 2021-08-20
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2021-08-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-08-20

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-08-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-08-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-08-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-08-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6554031616

HomeCare Compass is an independent guide and is not affiliated with the CQC.