# Graceful Care - Wandsworth

*Operated by Graceful Care Ltd.*

Graceful Care - Wandsworth is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/07/2025

## Practical info

- Postcode: SW11 4ND
- Registered manager: Guled, Farhia
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 23/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-02-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-24

### Other

- Finding
  - Evidence: Regular audits across care planning, medicines, IPC, supervision and training
  - Published: 2022-02-24
- Finding
  - Evidence: Open, person-centred culture with approachable registered manager
  - Published: 2022-02-24
- Finding
  - Evidence: Outstanding feedback regarding end of life care
  - Published: 2022-02-24
- Finding
  - Evidence: Person-centred care plans reviewed and updated regularly
  - Published: 2022-02-24
- Finding
  - Evidence: Kind, caring staff who developed consistent relationships with people
  - Published: 2022-02-24
- Finding
  - Evidence: Effective infection prevention and control practices including PPE use
  - Published: 2022-02-24
- Finding
  - Evidence: Staff trained in safeguarding and knew how to identify and report abuse
  - Published: 2022-02-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-24
- Finding
  - Using medicines safely
  - Published: 2022-02-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-24
- Finding
  - Staffing and recruitment
  - Published: 2022-02-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6539170371

HomeCare Compass is an independent guide and is not affiliated with the CQC.