# North West Care Cooperative - Chester

*Operated by North West Care Cooperative Limited.*

North West Care Cooperative - Chester is a CQC-regulated home-care agency in Northwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/05/2022

## Practical info

- Postcode: CW9 7LU
- Local authority: Cheshire West and Chester
- Region: North West
- City: Northwich
- Last CQC check: 10/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; promoting privacy, dignity and independence
  - Published: 2022-05-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-10

### Other

- Finding
  - Evidence: People's communication needs were assessed and supported, including accessible information formats.
  - Published: 2022-05-10
- Finding
  - Evidence: Robust safeguarding systems and incident review processes were in place.
  - Published: 2022-05-10
- Finding
  - Evidence: Registered manager demonstrated commitment to continuous learning, duty of candour, and responsiveness to inspection feedback.
  - Published: 2022-05-10
- Finding
  - Evidence: The service operated as a 'user led' organisation with people, families and staff involved in decisions about how the service is run.
  - Published: 2022-05-10
- Finding
  - Evidence: Personal assistants supported people to pursue employment, education and leisure interests in their local community.
  - Published: 2022-05-10
- Finding
  - Evidence: Support plans were person-centred, regularly reviewed, and developed in partnership with people and their families.
  - Published: 2022-05-10
- Finding
  - Evidence: People received kind, compassionate and dignified care with privacy and dignity respected.
  - Published: 2022-05-10
- Finding
  - Evidence: People had choice and control over who supported them and when, with trusting relationships formed between people and personal assistants.
  - Published: 2022-05-10
- **staff_training** _(minor)_
  - Evidence: We recommend the registered manager reviews the training records of all personal assistants to ensure an accurate record is maintained.
  - Published: 2022-05-10
- **record_keeping** _(minor)_
  - Evidence: a number of personal assistants had received specialised training around one person's needs prior to being employed... This training had not always been documented.
  - Published: 2022-05-10
- **medication_management** _(minor)_
  - Evidence: the provider policy lacked standardised document templates. This meant different systems were used by personal assistants to record the administration of prescribed medicines.
  - Published: 2022-05-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-10
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2022-05-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-05-10
- Finding
  - Staffing and recruitment
  - Published: 2022-05-10
- Finding
  - Using medicines safely
  - Published: 2022-05-10

### well_led

- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-05-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6526083641

HomeCare Compass is an independent guide and is not affiliated with the CQC.