# Crescent House

*Operated by Handle with Care (Black Country) Limited.*

Crescent House is a CQC-regulated home-care agency in Bilston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/03/2023

## Practical info

- Postcode: WV14 0BZ
- Registered manager: Laird, Earl
- Local authority: Wolverhampton
- Region: West Midlands
- City: Bilston
- Last CQC check: 16/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with social workers, health professionals and other agencies.
  - Published: 2023-04-14
- Finding
  - Evidence: Regular feedback sought from people and relatives including surveys and a service user group.
  - Published: 2023-04-14
- Finding
  - Evidence: Staff felt supported; regular supervisions, spot checks and staff meetings in place.
  - Published: 2023-04-14
- Finding
  - Evidence: Robust governance systems including audits covering medicines, call times and care; action taken on identified improvements.
  - Published: 2023-04-14
- Finding
  - Evidence: Incidents and accidents reviewed to identify lessons learned, including near misses, with learning shared with staff.
  - Published: 2023-04-14
- Finding
  - Evidence: Infection control policies followed; staff had adequate PPE supply.
  - Published: 2023-04-14
- Finding
  - Evidence: Effective safeguarding procedures in place; staff trained to recognise and report abuse.
  - Published: 2023-04-14
- Finding
  - Evidence: Sufficient staffing levels with consistent care teams; people reported receiving calls for the required duration.
  - Published: 2023-04-14
- Finding
  - Evidence: People received medicines as prescribed; MAR records confirmed compliance and staff competency in medicines administration was checked.
  - Published: 2023-04-14
- Finding
  - Evidence: Individual risks were assessed, monitored and reviewed with clear guidance for staff on mobility, pressure relief and health needs.
  - Published: 2023-04-14
- **missed_or_late_visits** _(minor)_
  - Evidence: Although some people raised concerns about calls being late the provider was aware of this and working to take action.
  - Published: 2023-04-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6503412455

HomeCare Compass is an independent guide and is not affiliated with the CQC.