# Immediate Social Care Limited

Immediate Social Care Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/03/2019

## Practical info

- Postcode: WC1X 9NE
- Registered manager: Zylbersztajn, Claudia
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 16/Mar/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Consistency of staff and relationship building
  - Published: 2021-01-24
- Finding
  - Dignity, respect and person-centred support
  - Published: 2021-01-24

### effective

- Finding
  - Mental Capacity Act understanding
  - Published: 2021-01-24
- Finding
  - Supervision and appraisal
  - Published: 2021-01-24
- Finding
  - Staff training and induction
  - Published: 2021-01-24

### Other

- Finding
  - Evidence: Open and positive culture with regular spot checks, audits and quality assurance questionnaires
  - Published: 2021-01-24
- Finding
  - Evidence: Complaints policy in place with structures to address complaints effectively and use them for learning
  - Published: 2021-01-24
- Finding
  - Evidence: Care plans were detailed, person centred and regularly reviewed
  - Published: 2021-01-24
- Finding
  - Evidence: Staff treated people with dignity and respect and had good understanding of equality and diversity
  - Published: 2021-01-24
- Finding
  - Evidence: Registered manager and staff demonstrated good understanding of the Mental Capacity Act 2005
  - Published: 2021-01-24
- Finding
  - Evidence: Staff received one-to-one supervision every two weeks with relevant, role-specific content
  - Published: 2021-01-24
- Finding
  - Evidence: Robust recruitment checks including DBS, references, identity checks and skills-based case study assessment
  - Published: 2021-01-24
- Finding
  - Evidence: Staffing arrangements adequate with out-of-hours management cover from registered manager
  - Published: 2021-01-24
- Finding
  - Evidence: Person centred risk assessments undertaken with plans to minimise identified risks
  - Published: 2021-01-24
- Finding
  - Evidence: Staff could explain how to recognise and report abuse and received appropriate safeguarding training
  - Published: 2021-01-24
- Finding
  - Evidence: People's privacy, dignity and independence were consistently respected
  - Published: 2019-03-16
- Finding
  - Evidence: Complaints were handled appropriately with follow-up to ensure complainant satisfaction
  - Published: 2019-03-16
- Finding
  - Evidence: Safeguarding procedures were understood by care workers and up-to-date policies were in place
  - Published: 2019-03-16
- Finding
  - Evidence: Registered manager was highly accessible, approachable and responsive to feedback from people and staff
  - Published: 2019-03-16
- Finding
  - Evidence: Detailed, person-centred care plans reviewed in response to changing needs and developed with involvement of people using the service
  - Published: 2019-03-16
- Finding
  - Evidence: Care workers received a wide range of training and regular supervisions and annual appraisals
  - Published: 2019-03-16
- Finding
  - Evidence: Medicines were managed safely and relevant national guidelines on storing, administering and disposing of medicines were followed
  - Published: 2019-03-16
- Finding
  - Evidence: Consistent care worker allocation provided continuity and strong relationships with people using the service
  - Published: 2019-03-16

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-24
- Finding
  - Person centred care planning and review
  - Published: 2021-01-24

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-01-24
- Finding
  - Risk assessment and management
  - Published: 2021-01-24
- Finding
  - Safeguarding and abuse reporting
  - Published: 2021-01-24

### well_led

- Finding
  - Leadership culture and staff support
  - Published: 2021-01-24
- Finding
  - Governance, audits and quality assurance
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-650238255

HomeCare Compass is an independent guide and is not affiliated with the CQC.