# Emerald Green Care

*Operated by Emerald Green Care LTD.*

Emerald Green Care is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/03/2020

## Practical info

- Postcode: CR0 4HA
- Registered manager: Matthews, Hannah
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 19/Mar/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong management team with open culture, approachable leadership and commitment to continuous improvement
  - Published: 2020-03-19
- Finding
  - Evidence: Comprehensive quality assurance system including home visits, satisfaction surveys and daily records review
  - Published: 2020-03-19
- Finding
  - Evidence: Person-centred care with staff treating people with dignity, respect and involving them in decisions
  - Published: 2020-03-19
- Finding
  - Evidence: Robust supervision system including weekly supervision for new staff and monthly thereafter
  - Published: 2020-03-19
- Finding
  - Evidence: Staff knowledgeable in safeguarding, risk management, and medicines administration with accurate MAR completion
  - Published: 2020-03-19
- Finding
  - Evidence: Sufficient staffing levels with regular care workers allocated to people and safe recruitment practices in place
  - Published: 2020-03-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6481418606

HomeCare Compass is an independent guide and is not affiliated with the CQC.