# By Your Side Limited

By Your Side Limited is a CQC-regulated home-care agency in Hemel Hempstead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 27/08/2021

## Practical info

- Postcode: HP3 4YJ
- Registered manager: Todosi, Cristina
- City: Hemel Hempstead
- Last CQC check: 27/Aug/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-06

### Other

- Finding
  - Evidence: Effective partnership working with health and social care professionals to promote positive outcomes, including supporting people to regain independence and community engagement
  - Published: 2023-12-06
- Finding
  - Evidence: Proactive incident learning culture with open discussions and lessons shared routinely with all staff
  - Published: 2023-12-06
- Finding
  - Evidence: Electronic MAR system with real-time alerts ensuring medicines were never missed, providing an additional layer of assurance
  - Published: 2023-12-06
- Finding
  - Evidence: Strong staff development ethos with comprehensive induction, regular supervision, competency assessments and clear career progression pathways
  - Published: 2023-12-06
- Finding
  - Evidence: Outstanding caring approach with staff going above and beyond; people described staff as friends and praised the compassionate, inclusive culture
  - Published: 2023-12-06
- Finding
  - Evidence: Robust quality assurance systems including audits, competency assessments, spot checks and seeking feedback; 100% of survey respondents would recommend the service
  - Published: 2023-12-06
- Finding
  - Evidence: Exceptional person-centred culture with staff matched to people based on culture, experience and interests, resulting in strong continuity of care
  - Published: 2023-12-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-06
- Finding
  - Using medicines safely
  - Published: 2023-12-06
- Finding
  - Staffing and recruitment
  - Published: 2023-12-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2023-12-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6467404644

HomeCare Compass is an independent guide and is not affiliated with the CQC.