# Ontrack Head Office

*Operated by On Track Care Services.*

Ontrack Head Office is a CQC-regulated home-care agency in Grays.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/02/2023

## Practical info

- Postcode: RM17 6LU
- Registered manager: Oduwole, Abimbola
- Local authority: Thurrock
- Region: East
- City: Grays
- Last CQC check: 01/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-01

### Other

- Finding
  - Evidence: Plans underway to transition from paper-based to electronic monitoring and record systems
  - Published: 2023-02-01
- Finding
  - Evidence: Staff received full induction, mandatory and needs-specific training, and regular supervision
  - Published: 2023-02-01
- Finding
  - Evidence: Visible, approachable management with effective quality audit systems including monthly theme/trend analysis
  - Published: 2023-02-01
- Finding
  - Evidence: Strong communication with external health professionals, evidenced by positive health professional feedback
  - Published: 2023-02-01
- Finding
  - Evidence: Comprehensive, personalised care assessments and regularly reviewed support plans
  - Published: 2023-02-01
- Finding
  - Evidence: Robust recruitment processes including DBS checks and references ensured safe staffing
  - Published: 2023-02-01
- Finding
  - Evidence: People received consistent, timely care from staff they knew, with one person stating staff 'always go above and beyond and are amazing'
  - Published: 2023-02-01
- **end_of_life_care** _(minor)_
  - Evidence: There was limited information in the support plans we reviewed relating to people's end of life wishes. The deputy manager told us they will review this and look at incorporating more detail.
  - Published: 2023-02-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-01
- Finding
  - Using medicines safely
  - Published: 2023-02-01
- Finding
  - Staffing and recruitment
  - Published: 2023-02-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-01

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6448303338

HomeCare Compass is an independent guide and is not affiliated with the CQC.