# Cherish Social Care Ltd

Cherish Social Care Ltd is a CQC-regulated home-care agency in Hatfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2021

## Practical info

- Postcode: AL9 5BL
- Registered manager: Muchenje, Dadirai
- Local authority: Hertfordshire
- Region: East
- City: Hatfield
- Last CQC check: 19/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-26

### Other

- Finding
  - Evidence: End of life care delivered according to individual wishes, with specialist hospice nurse involvement as needed.
  - Published: 2023-05-26
- Finding
  - Evidence: People supported to maintain social connections and family contact, particularly during national restrictions.
  - Published: 2023-05-26
- Finding
  - Evidence: Registered manager described as warm, professional, responsive and accessible by people, relatives and external professionals.
  - Published: 2023-05-26
- Finding
  - Evidence: Strong partnership working with external professionals including GPs, district nurses, occupational therapists and social workers.
  - Published: 2023-05-26
- Finding
  - Evidence: Staff went above and beyond commissioned care tasks, supporting people with shopping, prescriptions and plant watering.
  - Published: 2023-05-26
- Finding
  - Evidence: Thorough pre-service assessments and detailed care plans reflecting individual preferences, needs and goals.
  - Published: 2023-05-26

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-05-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-26
- Finding
  - Using medicines safely
  - Published: 2023-05-26
- Finding
  - Staffing and recruitment
  - Published: 2023-05-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-26
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6447842680

HomeCare Compass is an independent guide and is not affiliated with the CQC.