# Silverdale Care Limited

Silverdale Care Limited is a CQC-regulated home-care agency in Hounslow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2022

## Practical info

- Postcode: TW4 6JQ
- Local authority: Hounslow
- Region: London
- City: Hounslow
- Last CQC check: 23/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-24
- Finding
  - Assessing people's needs and choices
  - Published: 2022-03-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-03-24

### Other

- Finding
  - Evidence: Person-centred, open and inclusive culture with people feeling involved and empowered
  - Published: 2022-03-24
- Finding
  - Evidence: Effective quality monitoring through direct contact, satisfaction surveys and telephone monitoring
  - Published: 2022-03-24
- Finding
  - Evidence: Directors qualified in care management with relevant training and clear policies/procedures
  - Published: 2022-03-24
- Finding
  - Evidence: Suitable infection prevention and control procedures with consistent PPE use
  - Published: 2022-03-24
- Finding
  - Evidence: Risks to safety and wellbeing assessed and planned for, including moving and handling
  - Published: 2022-03-24
- Finding
  - Evidence: Strong relationships between people, families and staff with positive feedback ('We couldn't wish for better carers')
  - Published: 2022-03-24
- Finding
  - Evidence: Reliable, punctual visits with personalised care delivered by the directors
  - Published: 2022-03-24
- **communication_with_families** _(minor)_
  - Evidence: care plans did not include details about how to overcome any problems relating to this. We discussed this with the directors who agreed to create more detailed communication care plans
  - Published: 2022-03-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-24
- Finding
  - End of life care and support
  - Published: 2022-03-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-24
- Finding
  - Staffing and recruitment
  - Published: 2022-03-24
- Finding
  - Using medicines safely
  - Published: 2022-03-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-24
- Finding
  - Continuous learning and improving care
  - Published: 2022-03-24
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6447271635

HomeCare Compass is an independent guide and is not affiliated with the CQC.