# Caremark (West Berkshire and Reading)

*Operated by Dcapital Ltd.*

Caremark (West Berkshire and Reading) is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/09/2022

## Practical info

- Postcode: RG30 1BS
- Registered manager: Brookes, Sarah
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 06/Sep/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Safe recruitment including DBS checks and engagement with Health and Care Worker sponsorship scheme
  - Published: 2022-09-06
- Finding
  - Evidence: Positive, person-centred culture with stable staff team and good partnership working with external agencies
  - Published: 2022-09-06
- Finding
  - Evidence: Registered manager compliant with duty of candour following previous breach
  - Published: 2022-09-06
- Finding
  - Evidence: Effective governance with quarterly audits, supervisions, observed competency assessments and annual appraisals
  - Published: 2022-09-06
- Finding
  - Evidence: Robust safeguarding knowledge and reporting culture among staff
  - Published: 2022-09-06
- Finding
  - Evidence: Safe medicines management with annual competency reassessment and monthly audits
  - Published: 2022-09-06
- Finding
  - Evidence: Sufficient staff with the right mix of skills; no missed calls reported by people or relatives
  - Published: 2022-09-06
- Finding
  - Evidence: Care plans and risk assessments reviewed and updated, with clear control measures for staff to follow
  - Published: 2022-09-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-06
- Finding
  - Using medicines safely
  - Published: 2022-09-06
- Finding
  - Staffing and recruitment
  - Published: 2022-09-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-06
- Finding
  - Continuous learning and improving care
  - Published: 2022-09-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-644692944

HomeCare Compass is an independent guide and is not affiliated with the CQC.