# Chiltern Jigsaw Resource Centre

*Operated by Chiltern Support & Housing Ltd.*

Chiltern Jigsaw Resource Centre is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/08/2023

## Practical info

- Postcode: HA3 0DA
- Registered manager: Matysiak, Wioletta
- Local authority: Brent
- Region: London
- City: Harrow
- Last CQC check: 02/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-08-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-02

### Other

- Finding
  - Evidence: Service improved from 'Requires improvement' in safe and well-led domains since last inspection (2019).
  - Published: 2023-08-02
- Finding
  - Evidence: Accessible information provided in pictorial and Makaton formats to support communication needs.
  - Published: 2023-08-02
- Finding
  - Evidence: Mental Capacity Act principles followed; best interest decisions and Court of Protection orders documented appropriately.
  - Published: 2023-08-02
- Finding
  - Evidence: Staff well supported with supervision, appraisal, and career development opportunities.
  - Published: 2023-08-02
- Finding
  - Evidence: Governance processes effective; regular audits carried out with action taken on findings.
  - Published: 2023-08-02
- Finding
  - Evidence: Strong safeguarding culture with staff trained to recognise and report abuse and whistle-blow.
  - Published: 2023-08-02
- Finding
  - Evidence: Effective multi-agency working with GPs, SALT, psychiatrists, and other health and social care professionals.
  - Published: 2023-08-02
- Finding
  - Evidence: Person-centred care delivered through recognised models including positive behaviour support; care plans tailored to individual needs, communication styles, and cultural preferences.
  - Published: 2023-08-02

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-02
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-02
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-08-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-02
- Finding
  - Using medicines safely
  - Published: 2023-08-02
- Finding
  - Staffing and recruitment
  - Published: 2023-08-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-643973724

HomeCare Compass is an independent guide and is not affiliated with the CQC.