# Gill Care Services

*Operated by Gill Healthcare Limited.*

Gill Care Services is a CQC-regulated home-care agency in Burnley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/11/2024

## Practical info

- Postcode: BB10 1ED
- Registered manager: Gill, Gillian
- Local authority: Lancashire
- Region: North West
- City: Burnley
- Last CQC check: 12/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated; respecting equality, dignity, privacy and independence; involvement in decisions
  - Published: 2024-01-12

### effective

- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2024-01-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-12

### Other

- Finding
  - Evidence: Team meetings held regularly and staff views considered
  - Published: 2024-01-12
- Finding
  - Evidence: End of life care training provided to staff
  - Published: 2024-01-12
- Finding
  - Evidence: Care plans detailed people's individual needs, preferences and communication requirements
  - Published: 2024-01-12
- Finding
  - Evidence: Relatives gave consistently positive feedback about care quality and staff empathy
  - Published: 2024-01-12
- Finding
  - Evidence: Staff training, supervision and competency checks completed and up to date
  - Published: 2024-01-12
- Finding
  - Evidence: Infection prevention and control risk assessments and audits completed
  - Published: 2024-01-12
- Finding
  - Evidence: Medicines administration records completed and competency checks undertaken
  - Published: 2024-01-12
- Finding
  - Evidence: Safe recruitment processes with appropriate checks in place
  - Published: 2024-01-12
- Finding
  - Evidence: Sufficient staffing levels with consistent staff allocated to the same people
  - Published: 2024-01-12
- Finding
  - Evidence: Staff had completed safeguarding training and knew how to report concerns
  - Published: 2024-01-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-12
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2024-01-12
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-12
- Finding
  - End of life care and support
  - Published: 2024-01-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-01-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-12
- Finding
  - Using medicines safely
  - Published: 2024-01-12
- Finding
  - Staffing and recruitment
  - Published: 2024-01-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-01-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-01-12

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2024-01-12
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2024-01-12
- Finding
  - Working in partnership; duty of candour
  - Published: 2024-01-12
- Finding
  - Promoting a positive culture; understanding quality, performance, risks and regulatory requirements
  - Published: 2024-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6437089411

HomeCare Compass is an independent guide and is not affiliated with the CQC.