# Easy Hub

*Operated by JPA Care Services Ltd.*

Easy Hub is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 11/08/2022

## Practical info

- Postcode: CR0 5PE
- Registered manager: John, Reginald
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 11/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-11
- Finding
  - Supporting people to eat and drink enough; access healthcare; working with other agencies
  - Published: 2022-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-11

### Other

- Finding
  - Evidence: Followed the Accessible Information Standard when communicating with the person
  - Published: 2022-08-11
- Finding
  - Evidence: Provider worked within the principles of the Mental Capacity Act and obtained consent appropriately
  - Published: 2022-08-11
- Finding
  - Evidence: Service worked well with other agencies and professionals when required
  - Published: 2022-08-11
- Finding
  - Evidence: Person was supported with privacy, dignity and independence during personal care
  - Published: 2022-08-11
- Finding
  - Evidence: Cultural and equality characteristics were respected; person reported 'a very high level of cultural care'
  - Published: 2022-08-11
- Finding
  - Evidence: Staff were kind, caring and knew the person well
  - Published: 2022-08-11
- **other** _(critical)_
  - Evidence: The provider had not carried out any checks with the Disclosure and Barring Service (DBS) for staff.
  - Published: 2022-08-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-11
- Finding
  - Supporting people to develop and maintain relationships; follow interests and activities
  - Published: 2022-08-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-11

### safe

- Finding
  - Using medicines safely
  - Published: 2022-08-11
- Finding
  - Staffing and recruitment
  - Published: 2022-08-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-11
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-11

### well_led

- Finding
  - Duty of candour
  - Published: 2022-08-11
- Finding
  - Working in partnership with others
  - Published: 2022-08-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-11
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6432369180

HomeCare Compass is an independent guide and is not affiliated with the CQC.