# Helping Hands Doncaster

*Operated by Midshires Care Limited.*

Helping Hands Doncaster is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/01/2023

## Practical info

- Postcode: DN2 5YL
- Registered manager: Barker, Laura
- Local authority: Doncaster
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 05/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Accessible Information Standard arrangements in place with tailored communication approaches for individuals.
  - Published: 2023-09-26
- Finding
  - Evidence: Effective multi-agency working with district nurses, social workers and other professionals.
  - Published: 2023-09-26
- Finding
  - Evidence: Person-centred care planning with detailed care records reflecting individual preferences, cultural needs, and communication requirements.
  - Published: 2023-09-26
- Finding
  - Evidence: Positive staff culture with high reported satisfaction; staff felt well supported and appreciated by management.
  - Published: 2023-09-26
- Finding
  - Evidence: Strong governance with quarterly audits, regular care reviews, and systematic monitoring of incidents and care notes.
  - Published: 2023-09-26
- Finding
  - Evidence: Thorough staff induction and training programme completed within the first 4 weeks of employment.
  - Published: 2023-09-26
- Finding
  - Evidence: Robust safeguarding processes in place including a central register of incidents and timely referrals to the local authority and CQC.
  - Published: 2023-09-26
- Finding
  - Evidence: Medicines were managed safely with regular audits and staff trained on individual medication needs including specific items like eyedrops.
  - Published: 2023-09-26
- Finding
  - Evidence: People and relatives spoke highly of care quality, describing the service as a 'lifeline' and praising staff communication and respect.
  - Published: 2023-09-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6429365096

HomeCare Compass is an independent guide and is not affiliated with the CQC.