# Guardian Angel Carers Spelthorne, Elmbridge and Runnymede

*Operated by Total Homecare Professionals Limited.*

Guardian Angel Carers Spelthorne, Elmbridge and Runnymede is a CQC-regulated home-care agency in Shepperton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 13/05/2020

## Practical info

- Postcode: TW17 9AR
- Registered manager: Ellis, Elizabeth
- Local authority: Surrey
- Region: South East
- City: Shepperton
- Last CQC check: 13/May/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-03-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-02

### Other

- Finding
  - Evidence: Transparent, open leadership with inclusive staff and service-user engagement.
  - Published: 2022-03-02
- Finding
  - Evidence: Outstanding partnership working with healthcare professionals to shorten rehabilitation and coordinate hospital discharge.
  - Published: 2022-03-02
- Finding
  - Evidence: Strong staff support culture with thorough induction, Care Certificate completion, ongoing supervision and competency assessment.
  - Published: 2022-03-02
- Finding
  - Evidence: Effective governance with daily management reviews, regular home visits, audits, and action plans.
  - Published: 2022-03-02
- Finding
  - Evidence: Proactive infection control measures including early Covid-19 contingency planning.
  - Published: 2022-03-02
- Finding
  - Evidence: Robust safeguarding awareness among staff, including access to an anonymous concern-reporting line.
  - Published: 2022-03-02
- Finding
  - Evidence: Strong medication management with observed competency checks and clear electronic recording of administration and refusals.
  - Published: 2022-03-02
- Finding
  - Evidence: No missed care visits since registration; effective electronic monitoring of staff attendance and punctuality.
  - Published: 2022-03-02
- Finding
  - Evidence: Exceptionally person-centred and responsive care, including innovative approaches to wellbeing at end of life (cinema nights, trips to the seaside, community talks).
  - Published: 2022-03-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-03-02
- Finding
  - Supporting people to develop and maintain relationships; end of life care and support
  - Published: 2022-03-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-02
- Finding
  - Using medicines safely
  - Published: 2022-03-02
- Finding
  - Staffing and recruitment
  - Published: 2022-03-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-02

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-02
- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-03-02
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-03-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6411395873

HomeCare Compass is an independent guide and is not affiliated with the CQC.