# Trent Nursing

*Operated by Trent Nursing Limited.*

Trent Nursing is a CQC-regulated home-care agency in Gainsborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/09/2022

## Practical info

- Postcode: DN21 1DY
- Registered manager: Storer, Margaret
- Local authority: Lincolnshire
- Region: East Midlands
- City: Gainsborough
- Last CQC check: 03/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting privacy, dignity and independence
  - Published: 2022-09-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-03

### Other

- Finding
  - Evidence: Good infection prevention and control practices with appropriate PPE use
  - Published: 2022-09-03
- Finding
  - Evidence: Person-centred culture with consistent staff rota enabling rapport-building
  - Published: 2022-09-03
- Finding
  - Evidence: Effective support with nutrition and hydration, including specialist needs such as PEJ feeds
  - Published: 2022-09-03
- Finding
  - Evidence: Safe recruitment with enhanced DBS checks and structured shadowing/induction
  - Published: 2022-09-03
- Finding
  - Evidence: Strong multi-disciplinary working with case managers, physiotherapists and other health professionals
  - Published: 2022-09-03
- Finding
  - Evidence: Staff genuinely cared for people and treated them with kindness, dignity and respect
  - Published: 2022-09-03
- Finding
  - Evidence: Staff received extensive and specialist training (e.g. suctioning, ventilation) tailored to people's needs
  - Published: 2022-09-03
- **communication_with_families** _(minor)_
  - Evidence: The registered manager was not aware of the Accessible Information Standard
  - Published: 2022-09-03
- **communication_with_families** _(minor)_
  - Evidence: Another relative felt they were not engaged with by the registered manager.
  - Published: 2022-09-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-03
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-09-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-03
- Finding
  - Staffing and recruitment
  - Published: 2022-09-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-03
- Finding
  - Using medicines safely
  - Published: 2022-09-03

### well_led

- Finding
  - Engaging and involving people, public and staff; duty of candour
  - Published: 2022-09-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-03
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; working in partnership; continuous learning
  - Published: 2022-09-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6406071969

HomeCare Compass is an independent guide and is not affiliated with the CQC.