# Apex Prime Care - Christchurch

*Operated by Apex Prime Care Ltd.*

Apex Prime Care - Christchurch is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/03/2022

## Practical info

- Postcode: BH1 1HL
- Registered manager: Pidgeon, Louise
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 31/Mar/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good partnership working with health, social care professionals and commissioners
  - Published: 2022-04-01
- Finding
  - Evidence: Service demonstrated Right support, right care, right culture principles
  - Published: 2022-04-01
- Finding
  - Evidence: Quality assurance audits and questionnaires in place
  - Published: 2022-04-01
- Finding
  - Evidence: Approachable and supportive management team praised by staff and people
  - Published: 2022-04-01
- Finding
  - Evidence: Good infection prevention and control practice with ample PPE supplies
  - Published: 2022-04-01
- Finding
  - Evidence: Individualised risk assessments and care plans kept under review
  - Published: 2022-04-01
- Finding
  - Evidence: Staff trained in safeguarding and understood their reporting responsibilities
  - Published: 2022-04-01
- Finding
  - Evidence: Robust recruitment checks including enhanced DBS checks
  - Published: 2022-04-01
- Finding
  - Evidence: No missed care visits and enough staff to provide people's care
  - Published: 2022-04-01
- Finding
  - Evidence: Medicines generally managed safely with computerised recording system alerting office staff to missed doses
  - Published: 2022-04-01
- Finding
  - Evidence: People and relatives reported feeling safe and comfortable with staff who visited them
  - Published: 2022-04-01
- **record_keeping** _(minor)_
  - Evidence: A person's prescribed creams and ointments frequently changed and were recorded in their daily notes rather than on their medicines administration record (MAR).
  - Published: 2022-04-01
- **missed_or_late_visits** _(minor)_
  - Evidence: sometimes the timings can go a bit awry if the first call in the morning is running late, followed by the lunchtime call running early as it could mean she has a late breakfast and then early dinner
  - Published: 2022-04-01
- **communication_with_families** _(minor)_
  - Evidence: there were mixed reports about whether the office informed people if staff were running late... people and relatives in Bournemouth reported they sometimes had to phone the office.
  - Published: 2022-04-01
- **staffing_levels** _(moderate)_
  - Evidence: The service had recently lost some staff who worked in the Bournemouth area... this had meant some people had experienced changes in staff.
  - Published: 2022-04-01
- **supervision_appraisal** _(moderate)_
  - Evidence: Individual staff supervision meetings and support visits, where senior staff observed care staff at work, had fallen behind due to staff sickness and staff leaving.
  - Published: 2022-04-01
- **medication_management** _(minor)_
  - Evidence: The provider's medication policy did not address covert medication. We signposted the registered manager to CQC's information about covert administration of medicines for adult social care services.
  - Published: 2022-04-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-01
- Finding
  - Staffing
  - Published: 2022-04-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Recruitment
  - Published: 2022-04-01
- Finding
  - Using medicines safely
  - Published: 2022-04-01

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-01
- Finding
  - Duty of candour
  - Published: 2022-04-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6404652026

HomeCare Compass is an independent guide and is not affiliated with the CQC.