# Caremax Ltd

Caremax Ltd is a CQC-regulated home-care agency in Bromley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/11/2021

## Practical info

- Postcode: BR2 8GP
- Registered manager: Ehigiamusoe, Nancy
- Local authority: Bromley
- Region: London
- City: Bromley
- Last CQC check: 19/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-05

### Other

- Finding
  - Evidence: Registered manager conducts unannounced spot checks and customer satisfaction surveys
  - Published: 2023-09-05
- Finding
  - Evidence: Regular quality monitoring audits covering medicines, care records, incidents, accidents and complaints
  - Published: 2023-09-05
- Finding
  - Evidence: Accessible and responsive registered manager available out of hours for staff and service users
  - Published: 2023-09-05
- Finding
  - Evidence: Person-centred care planning with involvement of people, relatives and healthcare professionals
  - Published: 2023-09-05
- Finding
  - Evidence: Staff receive regular supervision and six-monthly appraisals with relevant training including Care Certificate induction
  - Published: 2023-09-05
- Finding
  - Evidence: Thorough recruitment checks including DBS, references, employment history and right to work
  - Published: 2023-09-05
- Finding
  - Evidence: Effective infection prevention and control with regular COVID-19 testing and correct PPE use
  - Published: 2023-09-05
- Finding
  - Evidence: Safe medicines management with monthly MAR audits and staff competency assessments
  - Published: 2023-09-05

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-05
- Finding
  - Using medicines safely
  - Published: 2023-09-05
- Finding
  - Staffing and recruitment
  - Published: 2023-09-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-05
- Finding
  - Continuous learning and improving care; Engaging and involving people using the service
  - Published: 2023-09-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6388358420

HomeCare Compass is an independent guide and is not affiliated with the CQC.