# Hillview Care Services Limited

Hillview Care Services Limited is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/02/2022

## Practical info

- Postcode: BS16 4QG
- Registered manager: Nyathi, Thembani
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 25/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider was implementing an electronic care management database to improve oversight
  - Published: 2022-03-04
- Finding
  - Evidence: Registered manager was open, transparent and approachable, and provided care directly giving continual oversight
  - Published: 2022-03-04
- Finding
  - Evidence: Additional specialist training provided (e.g. PEG training)
  - Published: 2022-03-04
- Finding
  - Evidence: Staff trained in safeguarding and knew how to report concerns
  - Published: 2022-03-04
- Finding
  - Evidence: Safer recruitment procedures were followed
  - Published: 2022-03-04
- Finding
  - Evidence: Small, regular staff team familiar with people's needs and medicines
  - Published: 2022-03-04
- Finding
  - Evidence: Relatives reported staff were kind, punctual and communicated when running late
  - Published: 2022-03-04
- **safeguarding** _(minor)_
  - Evidence: The provider had not ensured that their safeguarding policy reflected the local authority in which care was being delivered.
  - Published: 2022-03-04
- **infection_control** _(moderate)_
  - Evidence: the provider was unable to demonstrate through their records how they were monitoring and meeting the COVID-19 testing requirements of care staff.
  - Published: 2022-03-04
- **staff_competency** _(moderate)_
  - Evidence: the provider's quality monitoring systems of staff development had not identified that staff had not received an annual review of their medicines competencies in line with guidance.
  - Published: 2022-03-04
- **care_planning** _(moderate)_
  - Evidence: the control measures of some people's preferences in the management of their dietary risks were not always clear.
  - Published: 2022-03-04
- **medication_management** _(moderate)_
  - Evidence: we found a small sample of MARS that did not include the dosage and frequency of medicines as per prescription.
  - Published: 2022-03-04
- **record_keeping** _(critical)_
  - Evidence: Records relating to people's care and the management of the service were not always kept or sufficiently comprehensive.
  - Published: 2022-03-04
- **governance** _(critical)_
  - Evidence: Effective governance systems were not always used to monitor the service. Accurate and complete records of people's care had not always been maintained.
  - Published: 2022-03-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-03-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-04
- Finding
  - Using medicines safely
  - Published: 2022-03-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-03-04
- Finding
  - Staffing and recruitment
  - Published: 2022-03-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-04
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2022-03-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6367705664

HomeCare Compass is an independent guide and is not affiliated with the CQC.