# 153 The Parade

*Operated by Protea Care Homes (Kent) Ltd.*

153 The Parade is a CQC-regulated home-care agency in Watford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/06/2021

## Practical info

- Postcode: WD17 1NA
- Registered manager: Tafeni, George
- Local authority: Hertfordshire
- Region: East
- City: Watford
- Last CQC check: 12/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Operations manager operated in an open and transparent way and was receptive to feedback
  - Published: 2021-10-30
- Finding
  - Evidence: Robust complaints procedure including easy read pictorial format
  - Published: 2021-10-30
- Finding
  - Evidence: Good partnership working with external agencies including local authority, GPs and district nurses
  - Published: 2021-10-30
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect, supporting independence and individuality
  - Published: 2021-10-30
- Finding
  - Evidence: People's needs were fully assessed before the service commenced and care plans kept under review
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular training, supervision and team meetings and felt supported
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines safely managed, administered, stored and disposed of with regular audits
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6353938813

HomeCare Compass is an independent guide and is not affiliated with the CQC.