# Starcover Health & Social Care Ltd

Starcover Health & Social Care Ltd is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/06/2022

## Practical info

- Postcode: LS8 5HS
- Registered manager: Malaba, Margaret
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 01/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good supply of PPE and staff following COVID-19 guidance
  - Published: 2022-06-22
- Finding
  - Evidence: Good working relationships with health professionals and multi-disciplinary meetings
  - Published: 2022-06-22
- Finding
  - Evidence: Positive feedback about approachable leadership and supportive culture
  - Published: 2022-06-22
- Finding
  - Evidence: Person-centred risk assessments reflecting individual needs such as diabetes and catheter care
  - Published: 2022-06-22
- Finding
  - Evidence: People received their medicines safely with regular medicine audits and electronic recording
  - Published: 2022-06-22
- Finding
  - Evidence: Safeguarding concerns were raised and recorded; staff up to date with safeguarding training
  - Published: 2022-06-22
- Finding
  - Evidence: Visits carried out on time with staff reporting they had enough time to support people
  - Published: 2022-06-22
- **communication_with_families** _(minor)_
  - Evidence: There were no staff meetings or staff surveys
  - Published: 2022-06-22
- **record_keeping** _(minor)_
  - Evidence: frequent competency checks, however these were not documented
  - Published: 2022-06-22
- **incident_learning** _(moderate)_
  - Evidence: There was no system in place to improve the safety of the service following accidents or incidents.
  - Published: 2022-06-22
- **governance** _(moderate)_
  - Evidence: Audits carried out by the provider were not always completed. We found gaps in the audits we reviewed and there were no actions taken
  - Published: 2022-06-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-22
- Finding
  - Using medicines safely
  - Published: 2022-06-22
- Finding
  - Staffing and recruitment
  - Published: 2022-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-22
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6353615728

HomeCare Compass is an independent guide and is not affiliated with the CQC.