# Right at Home South Liverpool

*Operated by Liverbird Home Care Ltd.*

Right at Home South Liverpool is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/02/2020

## Practical info

- Postcode: L24 9LG
- Registered manager: Lloyd-Preston, Lowri
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 20/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-13

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-13
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-13

### Other

- Finding
  - Evidence: Open and positive staff culture with supportive, approachable management.
  - Published: 2023-04-13
- Finding
  - Evidence: People were involved in care planning and reviews; complaints were handled responsively.
  - Published: 2023-04-13
- Finding
  - Evidence: Effective quality assurance systems with regular audits, spot checks and incident learning.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff received robust induction, Care Certificate training, supervisions and appraisals.
  - Published: 2023-04-13
- Finding
  - Evidence: Healthcare professionals praised the service's communication, joint working, and discharge planning.
  - Published: 2023-04-13
- Finding
  - Evidence: Consistent staffing with regular carers enabled strong relationships and person-centred support.
  - Published: 2023-04-13
- Finding
  - Evidence: People felt safe and staff demonstrated strong knowledge of safeguarding procedures and risk management.
  - Published: 2023-04-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-13
- Finding
  - End of life care and support
  - Published: 2023-04-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-13
- Finding
  - Staffing and recruitment
  - Published: 2023-04-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-04-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-13
- Finding
  - Using medicines safely
  - Published: 2023-04-13

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-13
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-13
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-04-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6350647101

HomeCare Compass is an independent guide and is not affiliated with the CQC.