# JJ Starlight Care

*Operated by JJ Starlight Care Ltd.*

JJ Starlight Care is a CQC-regulated home-care agency in Tamworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/02/2020

## Practical info

- Postcode: B77 1AG
- Registered manager: Sproson, Joy
- Local authority: Staffordshire
- Region: West Midlands
- City: Tamworth
- Last CQC check: 27/Feb/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Satisfaction surveys and staff meetings were used to drive continuous improvement.
  - Published: 2025-06-28
- Finding
  - Evidence: The registered manager was approachable, supportive of staff, and aware of Duty of Candour responsibilities.
  - Published: 2025-06-28
- Finding
  - Evidence: Complaints were fully investigated with follow-up home visits to apologise and explain actions taken.
  - Published: 2025-06-28
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect, promoting independence and following individual preferences.
  - Published: 2025-06-28
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and developed with involvement from people and their relatives.
  - Published: 2025-06-28
- Finding
  - Evidence: Staff arrived on time and offered apologies when delayed; sufficient staffing levels were maintained.
  - Published: 2025-06-28
- Finding
  - Evidence: Medicines were administered safely and staff were regularly assessed as competent by the registered manager.
  - Published: 2025-06-28
- Finding
  - Evidence: People felt safe and staff demonstrated knowledge of safeguarding procedures and signs of abuse.
  - Published: 2025-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6334271571

HomeCare Compass is an independent guide and is not affiliated with the CQC.