# BlueCross Life Care

*Operated by Bluecrosslifecare Ltd.*

BlueCross Life Care is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 21/01/2023

## Practical info

- Postcode: M35 9BG
- Registered manager: Sheu, Rahmon
- Local authority: Oldham
- Region: North West
- City: Manchester
- Last CQC check: 21/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-17
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-17

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance; Staff support: induction, training, skills and experience
  - Published: 2023-03-17

### Other

- Finding
  - Evidence: The person and relatives were involved in care planning and their views were sought through questionnaires.
  - Published: 2023-03-17
- Finding
  - Evidence: Staff felt supported by the management team and the registered manager understood duty of candour responsibilities.
  - Published: 2023-03-17
- Finding
  - Evidence: The service was flexible and responded to changing care needs, accommodating increases to care packages.
  - Published: 2023-03-17
- Finding
  - Evidence: Staff were trained in safeguarding, infection prevention and control, and PPE was readily available.
  - Published: 2023-03-17
- Finding
  - Evidence: Staffing levels were consistent with sufficient systems in place to monitor and ensure visits were received.
  - Published: 2023-03-17
- Finding
  - Evidence: The person's communication needs were met with specific needs detailed in care records.
  - Published: 2023-03-17
- Finding
  - Evidence: Staff promoted the person's independence and supported them to make their own day to day decisions.
  - Published: 2023-03-17
- Finding
  - Evidence: The person was protected from the risks of abuse and staff were trusted to keep them safe.
  - Published: 2023-03-17
- **staffing_levels** _(moderate)_
  - Evidence: Recruitment checks were not always robust...1 staff member did not have a disclosure and barring service (DBS) check facilitated by the provider.
  - Published: 2023-03-17
- **person_centred_care** _(minor)_
  - Evidence: In one care plan their continence aid was referred to a 'nappy' and their medication record referred to them as a 'child'.
  - Published: 2023-03-17
- **supervision_appraisal** _(minor)_
  - Evidence: Appraisals were not meaningful and consisted of a tick box exercise with limited discussions.
  - Published: 2023-03-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-17
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-17
- Finding
  - Staffing and recruitment
  - Published: 2023-03-17
- Finding
  - Using medicines safely
  - Published: 2023-03-17

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-17
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2023-03-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6321709131

HomeCare Compass is an independent guide and is not affiliated with the CQC.