# Starry Care

*Operated by Starry Care UK Limited.*

Starry Care is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/12/2022

## Practical info

- Postcode: MK9 3BN
- Registered manager: Patel, Saumil
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 16/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Previous breach of Regulation 17 (Good governance) resolved; improvements embedded since last inspection.
  - Published: 2022-12-16
- Finding
  - Evidence: Provider worked in partnership with health and social care professionals to ensure timely healthcare support.
  - Published: 2022-12-16
- Finding
  - Evidence: Staff received positive support from management, with team meetings, a WhatsApp group for updates, and planned supervision and appraisals.
  - Published: 2022-12-16
- Finding
  - Evidence: Quality assurance checks included regular calls and visits to people receiving care to review feedback and monitor staff performance.
  - Published: 2022-12-16
- Finding
  - Evidence: Provider transitioned to an electronic care planning system improving managerial oversight of care records.
  - Published: 2022-12-16
- Finding
  - Evidence: Infection control measures were in place including PPE, with spot checks by management and immediate follow-up of concerns.
  - Published: 2022-12-16
- Finding
  - Evidence: Staff were recruited safely with DBS checks and references; sufficient staffing levels were maintained.
  - Published: 2022-12-16
- Finding
  - Evidence: Medicines were managed safely using an electronic system with paper backup, staff received e-learning and practical competency assessments.
  - Published: 2022-12-16
- Finding
  - Evidence: Support visits took place on time, staff completed all tasks and communicated proactively if running late.
  - Published: 2022-12-16
- Finding
  - Evidence: People felt safe with carers and risk assessments were in place and reviewed regularly as needs changed.
  - Published: 2022-12-16

### responsive

- Finding
  - End of life care and support
  - Published: 2020-02-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-02-05
- Finding
  - Meeting people's communication needs
  - Published: 2020-02-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-02-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-16
- Finding
  - Using medicines safely
  - Published: 2022-12-16
- Finding
  - Staffing and recruitment
  - Published: 2022-12-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-16
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-16
- Finding
  - Working in partnership with others
  - Published: 2020-02-05
- Finding
  - Continuous learning and improving care
  - Published: 2020-02-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-02-05
- Finding
  - Promoting a positive culture; managers and staff being clear about roles; engaging people using the service
  - Published: 2020-02-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6316887918

HomeCare Compass is an independent guide and is not affiliated with the CQC.