# Comfort Care

*Operated by Serenity Inmind Limited.*

Comfort Care is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/03/2026

## Practical info

- Postcode: S2 4SW
- Registered manager: Burgess, Melanie
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 19/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff worked effectively with external health and social care professionals to support people's health needs.
  - Published: 2020-03-18
- Finding
  - Evidence: The provider's ethos and values were strongly person-centred, with leadership having frontline care experience.
  - Published: 2020-03-18
- Finding
  - Evidence: The registered manager was proactive, approachable and responsive to feedback, sending improvement actions immediately after inspection.
  - Published: 2020-03-18
- Finding
  - Evidence: The service achieved good continuity of care by consistently using the same core group of staff.
  - Published: 2020-03-18
- Finding
  - Evidence: Staff received comprehensive induction, ongoing training, supervision and appraisals.
  - Published: 2020-03-18
- Finding
  - Evidence: Detailed person-centred care plans were developed with involvement from people and their relatives.
  - Published: 2020-03-18
- Finding
  - Evidence: Care coordinators were involved in care delivery to maintain good oversight of people's care.
  - Published: 2020-03-18
- Finding
  - Evidence: Medicines were safely managed and staff were trained to administer medicines; relatives confirmed medicines were well managed.
  - Published: 2020-03-18
- Finding
  - Evidence: Staff were recruited safely with appropriate pre-employment checks in place before employment commenced.
  - Published: 2020-03-18
- Finding
  - Evidence: People consistently described staff as kind, caring and respectful, with one person noting some staff were 'even exceptional'.
  - Published: 2020-03-18
- **person_centred_care** _(minor)_
  - Evidence: Some people commented as staff rotas were not always provided they did not know who and when staff were going to arrive.
  - Published: 2020-03-18
- **communication_with_families** _(minor)_
  - Evidence: Some people told us when they contacted Comfort Care by telephone there was not consistently a staff member available to speak with when they needed them.
  - Published: 2020-03-18
- **governance** _(minor)_
  - Evidence: some minor improvements needed to people's call schedules to ensure these were consistently well-managed
  - Published: 2020-03-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6313323629

HomeCare Compass is an independent guide and is not affiliated with the CQC.