# Local Homecare

*Operated by Complete Service Solutions Ltd.*

Local Homecare is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/11/2025

## Practical info

- Postcode: LS13 3AX
- Registered manager: Kuforiji, Tolulope
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 13/Nov/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-20
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-20

### Other

- Finding
  - Evidence: Registered manager responsive to feedback and good partnership working
  - Published: 2022-07-20
- Finding
  - Evidence: Good infection control practices and PPE availability
  - Published: 2022-07-20
- Finding
  - Evidence: Person-centred culture with people and relatives feeling listened to
  - Published: 2022-07-20
- Finding
  - Evidence: Comprehensive induction, ongoing training and regular supervision
  - Published: 2022-07-20
- Finding
  - Evidence: Sufficient staffing with calls not missed and timely arrival
  - Published: 2022-07-20
- Finding
  - Evidence: Robust recruitment process including DBS checks
  - Published: 2022-07-20
- Finding
  - Evidence: Improvements made to medicines management; no longer in breach of Regulation 12
  - Published: 2022-07-20
- **governance** _(moderate)_
  - Evidence: these were not being monitored and analysed robustly to ensure continuous improvement of the service.
  - Published: 2022-07-20
- **consent_capacity** _(minor)_
  - Evidence: a person new to the service, did not have this in place, the registered manager had a plan to address this.
  - Published: 2022-07-20
- **care_planning** _(moderate)_
  - Evidence: this was not always the case for people new to the service. The registered manager had a plan to bring all care plans and risk assessments up to date
  - Published: 2022-07-20
- **record_keeping** _(moderate)_
  - Evidence: Records of accident and incidents were not always completed.
  - Published: 2022-07-20
- **safeguarding** _(moderate)_
  - Evidence: staff were not clear about contacting the local authority safeguarding team directly.
  - Published: 2022-07-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-20
- Finding
  - Staffing and recruitment
  - Published: 2022-07-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-20
- Finding
  - Using medicines safely
  - Published: 2022-07-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-20
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6309444371

HomeCare Compass is an independent guide and is not affiliated with the CQC.