# Abbots Care Buckinghamshire

*Operated by Abbots Care Limited.*

Abbots Care Buckinghamshire is a CQC-regulated home-care agency in High Wycombe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/06/2023

## Practical info

- Postcode: HP12 3RL
- Registered manager: Mace, Jazzmine
- Local authority: Buckinghamshire
- Region: South East
- City: High Wycombe
- Last CQC check: 15/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-15

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-06-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-15

### Other

- Finding
  - Evidence: Service demonstrated responsiveness to CQC feedback, immediately commencing remedial actions during the inspection.
  - Published: 2023-06-15
- Finding
  - Evidence: Electronic care systems introduced to improve oversight of staff punctuality, medicines administration and care records.
  - Published: 2023-06-15
- Finding
  - Evidence: Provider leadership recognised at national level, with managing director receiving the first Chief Nurse for Adult Social Care Gold Award in 2021.
  - Published: 2023-06-15
- Finding
  - Evidence: Effective infection prevention and control measures, including a dedicated COVID-19 staff team during the pandemic.
  - Published: 2023-06-15
- Finding
  - Evidence: Tailored induction programme for internationally recruited staff, including support adapting to life in the UK.
  - Published: 2023-06-15
- Finding
  - Evidence: Quality management system aligned with British Standards Institution standards, including 6-monthly quality reports and trend analysis.
  - Published: 2023-06-15
- Finding
  - Evidence: Provider maintained a low staff turnover rate through retention schemes, a wellbeing app, staff awards and liaison officers.
  - Published: 2023-06-15
- Finding
  - Evidence: Robust safeguarding systems, with regular courtesy calls, monthly oversight of safeguarding data, and appropriate referrals to local authorities.
  - Published: 2023-06-15
- Finding
  - Evidence: Strong staff continuity and matching based on skills, personality and shared interests promoted person-centred care.
  - Published: 2023-06-15
- Finding
  - Evidence: People and families consistently reported staff were genuinely caring, compassionate and treated people with dignity and respect.
  - Published: 2023-06-15

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-15
- Finding
  - Using medicines safely
  - Published: 2023-06-15
- Finding
  - Staffing and recruitment
  - Published: 2023-06-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-15

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-06-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6308507145

HomeCare Compass is an independent guide and is not affiliated with the CQC.