# Moonstone Care UK

*Operated by Moonstone Care UK Ltd.*

Moonstone Care UK is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 07/01/2022

## Practical info

- Postcode: E15 1XH
- Registered manager: Iliyasu, Hauwa
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 07/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-26

### Other

- Finding
  - Evidence: Staff worked in partnership with healthcare professionals and made appropriate referrals
  - Published: 2022-01-26
- Finding
  - Evidence: Registered manager described as approachable, supportive and good at listening to staff
  - Published: 2022-01-26
- Finding
  - Evidence: Cultural and religious needs of people were met
  - Published: 2022-01-26
- Finding
  - Evidence: Good infection control practices with adequate PPE and regular COVID-19 testing
  - Published: 2022-01-26
- Finding
  - Evidence: Staff received training and supervision and felt supported by the registered manager
  - Published: 2022-01-26
- Finding
  - Evidence: People and relatives reported feeling safe with care staff who treated them with dignity and respect
  - Published: 2022-01-26
- **other** _(critical)_
  - Evidence: risks related to pressure ulcers, choking or entrapment from bedrails were not considered. This put people at risk of harm
  - Published: 2022-01-26
- **record_keeping** _(moderate)_
  - Evidence: The service did not always maintain accurate care records relating to people using the service and staff recruitment records.
  - Published: 2022-01-26
- **incident_learning** _(moderate)_
  - Evidence: evidence of learning from incidents and accidents were not recorded
  - Published: 2022-01-26
- **governance** _(critical)_
  - Evidence: Systems and processes for managing the service were not robust enough to ensure issues found during our inspection had been identified and addressed.
  - Published: 2022-01-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-01-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-26
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-01-26
- Finding
  - Staffing and recruitment
  - Published: 2022-01-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-01-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-01-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-01-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6308053575

HomeCare Compass is an independent guide and is not affiliated with the CQC.