# Alina Homecare Devizes

*Operated by Alina Homecare Ltd.*

Alina Homecare Devizes is a CQC-regulated home-care agency in Devizes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/07/2022

## Practical info

- Postcode: SN10 2EY
- Registered manager: Moxom, Dean
- Local authority: Wiltshire
- Region: South West
- City: Devizes
- Last CQC check: 02/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider no longer in breach of Regulation 17 (Good Governance) following improvements to clinical competency systems.
  - Published: 2022-07-02
- Finding
  - Evidence: Staff worked effectively with external professionals, receiving compliments from them about their work.
  - Published: 2022-07-02
- Finding
  - Evidence: People and relatives reported high satisfaction with care and found management approachable and responsive.
  - Published: 2022-07-02
- Finding
  - Evidence: Incidents and accidents reviewed with lessons learned shared across the organisation; senior management monitored trends.
  - Published: 2022-07-02
- Finding
  - Evidence: Positive staff culture with rewards schemes, financial bonuses, and staff reporting feeling valued and supported.
  - Published: 2022-07-02
- Finding
  - Evidence: Robust quality monitoring at branch and provider level including unannounced home checks and telephone quality calls.
  - Published: 2022-07-02
- Finding
  - Evidence: Clinical competency monitoring improved since last inspection; staff trained and assessed for complex clinical needs.
  - Published: 2022-07-02
- Finding
  - Evidence: Staff recruited safely with all pre-employment checks including DBS completed.
  - Published: 2022-07-02
- Finding
  - Evidence: No missed visits reported; staffing levels sufficient for commissioned care packages with office staff available to cover.
  - Published: 2022-07-02
- Finding
  - Evidence: Medicines managed safely with electronic system enabling real-time alerts for missed administrations and guidance for 'as required' medicines.
  - Published: 2022-07-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-20
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-04-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-02
- Finding
  - Staffing and recruitment
  - Published: 2022-07-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-02
- Finding
  - Using medicines safely
  - Published: 2022-07-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-02
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-02
- Finding
  - Working in partnership with others
  - Published: 2022-04-20
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6307537036

HomeCare Compass is an independent guide and is not affiliated with the CQC.