# Helping Hands Ramsgate

*Operated by Midshires Care Limited.*

Helping Hands Ramsgate is a CQC-regulated home-care agency in Ramsgate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/02/2020

## Practical info

- Postcode: CT11 9DS
- Registered manager: Daniels, Nadine
- Local authority: Kent
- Region: South East
- City: Ramsgate
- Last CQC check: 26/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-02-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-02-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-02-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-02-26
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2020-02-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-02-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-02-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-02-26

### Other

- Finding
  - Evidence: Registered manager engaged with external agencies including Kent integrated care alliance and peer networks to share good practice.
  - Published: 2020-02-26
- Finding
  - Evidence: End-of-life wishes were recorded in detail including spiritual needs and DNACPR orders where chosen.
  - Published: 2020-02-26
- Finding
  - Evidence: Staff received comprehensive induction, Care Certificate training, regular supervision, competency checks and were encouraged to access additional training.
  - Published: 2020-02-26
- Finding
  - Evidence: Open and transparent culture promoted by the registered manager, with an 'open door' policy and regular feedback sought from people and families.
  - Published: 2020-02-26
- Finding
  - Evidence: Strong governance framework including audits on care plans, daily records, complaints, supervisions and training compliance.
  - Published: 2020-02-26
- Finding
  - Evidence: Person-centred care with thorough review processes (4-week, 3-month, 6-month reviews) and care plans reflecting individual needs and preferences.
  - Published: 2020-02-26
- Finding
  - Evidence: Staff were kind, caring and built strong relationships with people, taking time to chat and promoting independence.
  - Published: 2020-02-26
- Finding
  - Evidence: Consistent, safely recruited staff with no missed visits; people were always informed if a carer was running late.
  - Published: 2020-02-26

### responsive

- Finding
  - End of life care and support
  - Published: 2020-02-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-02-26
- Finding
  - Meeting people's communication needs
  - Published: 2020-02-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-02-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-02-26
- Finding
  - Preventing and controlling infection
  - Published: 2020-02-26
- Finding
  - Using medicines safely
  - Published: 2020-02-26
- Finding
  - Staffing and recruitment
  - Published: 2020-02-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-02-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-02-26

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2020-02-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-02-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-02-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-02-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6291632382

HomeCare Compass is an independent guide and is not affiliated with the CQC.