# Paragon Home Healthcare Ltd

Paragon Home Healthcare Ltd is a CQC-regulated home-care agency in Richmond.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/07/2021

## Practical info

- Postcode: TW9 1AA
- Registered manager: Hellary, Catherine
- Local authority: Richmond upon Thames
- Region: London
- City: Richmond
- Last CQC check: 20/Jul/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Robust safer recruitment procedures including DBS checks, professional references and right-to-work documentation
  - Published: 2021-07-20
- Finding
  - Evidence: Proactive complaints handling with one formal complaint resolved promptly in the last 12 months
  - Published: 2021-07-20
- Finding
  - Evidence: People empowered to choose and change their care staff; full control exercised over the matching process
  - Published: 2021-07-20
- Finding
  - Evidence: Effective partnership working with NHS, spinal injury centres and the Spinal Injuries Association to promote best practice
  - Published: 2021-07-20
- Finding
  - Evidence: High engagement with people and families; service received 'TOP 20 Recommended Home Care Provider in London' award
  - Published: 2021-07-20
- Finding
  - Evidence: Strong clinical leadership with a registered nurse as clinical lead and 24-hour clinical support to minimise hospital admissions
  - Published: 2021-07-20
- Finding
  - Evidence: Highly detailed, person-centred care plans accessible via secure mobile app and updated in real time
  - Published: 2021-07-20
- Finding
  - Evidence: Specialised training tailored to individual client needs including spinal cord injury, oral suction, oxygen therapy and end-of-life care
  - Published: 2021-07-20
- Finding
  - Evidence: Electronic medicines management system with real-time monitoring and alerts for delayed administration; medicines subject to frequent audits
  - Published: 2021-07-20
- Finding
  - Evidence: Robust and individualised risk assessments using a risk matrix covering nutrition, skin integrity, manual handling and medicines
  - Published: 2021-07-20
- **supervision_appraisal** _(minor)_
  - Evidence: records showed that 'spot checks' took place, these were shown per person rather than against the staff member. This made it difficult to ensure that all staff had been observed on the job as necessary.
  - Published: 2021-07-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6275602800

HomeCare Compass is an independent guide and is not affiliated with the CQC.