# Six C's Care Agency

*Operated by Six CS Care Agency Ltd.*

Six C's Care Agency is a CQC-regulated home-care agency in Carlisle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 31/05/2023

## Practical info

- Postcode: CA3 0LJ
- Registered manager: Musopero, Angela
- Local authority: Cumberland
- Region: North West
- City: Carlisle
- Last CQC check: 31/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-31

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-31
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-31

### Other

- Finding
  - Evidence: A positive, open and inclusive culture was reported by people, relatives and staff.
  - Published: 2023-05-31
- Finding
  - Evidence: Supervision included staff well-being, work-life balance and support towards individual ambitions.
  - Published: 2023-05-31
- Finding
  - Evidence: The service responded flexibly to individual preferences and collaborated effectively with other health and social care agencies.
  - Published: 2023-05-31
- Finding
  - Evidence: Staff treated people with dignity, respect and kindness, promoting independence and person-centred care.
  - Published: 2023-05-31
- Finding
  - Evidence: Medicines were managed safely with electronic monitoring, staff training and periodic competency checks.
  - Published: 2023-05-31
- Finding
  - Evidence: People and relatives described the service as reliable, seamless and safe with positive continuity of care from a small familiar staff team.
  - Published: 2023-05-31
- **incident_learning** _(moderate)_
  - Evidence: The provider had not always submitted statutory notifications to CQC of reportable events. We have contacted the provider separately about this matter.
  - Published: 2023-05-31
- **staff_training** _(minor)_
  - Evidence: Records of the induction training for new staff were sometimes incomplete.
  - Published: 2023-05-31

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-31
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-31
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-31
- Finding
  - Using medicines safely
  - Published: 2023-05-31
- Finding
  - Staffing and recruitment
  - Published: 2023-05-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-31

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-05-31
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-31
- Finding
  - Quality assurance and governance systems
  - Published: 2023-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6274060924

HomeCare Compass is an independent guide and is not affiliated with the CQC.