# Skyline Home Care Services

*Operated by Skyline Home Care Services Limited.*

Skyline Home Care Services is a CQC-regulated home-care agency in Epsom.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/12/2022

## Practical info

- Postcode: KT18 5AD
- Registered manager: Muchaba, Hadijah
- Local authority: Surrey
- Region: South East
- City: Epsom
- Last CQC check: 21/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
  - Published: 2022-02-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-23
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-02-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-23

### Other

- Finding
  - Evidence: Adequate PPE supplies and up-to-date infection control policy in place.
  - Published: 2022-12-21
- Finding
  - Evidence: Staff understood safeguarding responsibilities and MCA principles.
  - Published: 2022-12-21
- Finding
  - Evidence: Provider worked in partnership with external agencies and healthcare professionals to drive improvements.
  - Published: 2022-12-21
- Finding
  - Evidence: Management visible and accessible; people, relatives and staff gave positive feedback about the registered manager.
  - Published: 2022-12-21
- Finding
  - Evidence: Complaints robustly investigated with witness statements, findings and responses documented.
  - Published: 2022-12-21
- Finding
  - Evidence: Care plans were personalised, reflecting people's histories, likes, dislikes and communication needs.
  - Published: 2022-12-21
- Finding
  - Evidence: Medicines administered safely with PRN protocols in place and incident reporting used to learn from errors.
  - Published: 2022-12-21
- Finding
  - Evidence: Risk assessments fully transferred onto electronic case management system with clear risk management plans for falls, catheter care, UTIs and personal care neglect.
  - Published: 2022-12-21
- **staffing_levels** _(minor)_
  - Evidence: scheduled rosters did not always allow enough travel time for staff to get between calls; and accommodate traffic.
  - Published: 2022-12-21
- **record_keeping** _(moderate)_
  - Evidence: none of these contained references that were signed for or had the company stamp of the previous employer and referee.
  - Published: 2022-12-21
- **governance** _(moderate)_
  - Evidence: medicines audits did not always clarify whose medicines records had been reviewed.
  - Published: 2022-12-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-23
- Finding
  - End of life care and support; planning personalised care to meet needs and preferences
  - Published: 2022-02-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-23
- Finding
  - Using medicines safely
  - Published: 2022-02-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-23
- Finding
  - Staffing and recruitment
  - Published: 2022-02-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-23
- Finding
  - Duty of candour; engaging people, public and staff; continuous learning and improving care
  - Published: 2022-02-23
- Finding
  - Promoting a positive culture; managers and staff understanding roles, quality, risks and regulatory requirements
  - Published: 2022-02-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6240115434

HomeCare Compass is an independent guide and is not affiliated with the CQC.