# Caremark (Sefton)

*Operated by Ross Jones Limited.*

Caremark (Sefton) is a CQC-regulated home-care agency in Southport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/12/2018

## Practical info

- Postcode: PR8 2DT
- Local authority: Sefton
- Region: North West
- City: Southport
- Last CQC check: 20/Dec/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2020-01-29
- Finding
  - Person-centred care and dignity
  - Published: 2020-01-29

### effective

- Finding
  - Health and wellbeing support
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: 100% of people said staff had the right skills and knowledge and would recommend the service
  - Published: 2020-01-29
- Finding
  - Evidence: Incidents and accidents subject to formal review process with short-term and long-term actions
  - Published: 2020-01-29
- Finding
  - Evidence: Robust quality monitoring systems including spot checks, care file audits, telephone reviews, and monthly audits with KPIs
  - Published: 2020-01-29
- Finding
  - Evidence: People given choice about gender of care staff and times when care was provided
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were detailed and focused on the person, not just their care needs
  - Published: 2020-01-29
- Finding
  - Evidence: Staff supervised every six to eight weeks with annual appraisals
  - Published: 2020-01-29
- Finding
  - Evidence: Staff trained in safeguarding, MCA, moving and handling, medication administration, and equality and diversity
  - Published: 2020-01-29
- Finding
  - Evidence: 100% of people using the service and their relatives said they felt safe from harm from their care workers
  - Published: 2020-01-29
- **leadership** _(moderate)_
  - Evidence: A registered manager was not in post. The previous registered manager had left the service at short notice and had not applied to cancel their registration with the Commission.
  - Published: 2020-01-29
- Finding
  - Evidence: Medication administration records completed appropriately; staff competent to administer medication.
  - Published: 2020-01-29
- Finding
  - Evidence: Appropriate pre-employment checks including DBS carried out for all staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Positive feedback from people and staff about management responsiveness and open-door policy.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives were involved in initial assessments and care planning, with preferences and routines documented.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular audits covering risk assessments, medication, missed calls, and accidents with no missed calls recorded in the year.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received broad and specialist training including dementia, mental health, and PEG care.
  - Published: 2020-01-29
- Finding
  - Evidence: Key worker system matched staff to service users by shared interests and personality, promoting personalised care and continuity.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Assessment and care planning involvement
  - Published: 2020-01-29

### safe

- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Staffing and recruitment
  - Published: 2020-01-29
- Finding
  - Safeguarding and risk management
  - Published: 2020-01-29

### well_led

- Finding
  - Quality monitoring and governance
  - Published: 2020-01-29
- Finding
  - Registered manager in post
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-623008557

HomeCare Compass is an independent guide and is not affiliated with the CQC.