# Caring Crew Limited

Caring Crew Limited is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/12/2019

## Practical info

- Postcode: PE2 6FL
- Registered manager: Singh, Ranee
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 24/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-03-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-01

### Other

- Finding
  - Evidence: Registered manager provided stable, approachable and supportive leadership, described by one staff as 'the best they had ever worked for.'
  - Published: 2024-03-01
- Finding
  - Evidence: Quality assurance audits were effective in identifying and driving improvements, including medicines administration and care approaches.
  - Published: 2024-03-01
- Finding
  - Evidence: End of life care policies, trained staff and a designated champion ensured dignified support for people at end of life.
  - Published: 2024-03-01
- Finding
  - Evidence: Strong complaints and compliments handling; concerns were acted on before escalating to formal complaints.
  - Published: 2024-03-01
- Finding
  - Evidence: Effective partnership working with social workers, health professionals and care commissioners ensured joined-up care.
  - Published: 2024-03-01
- Finding
  - Evidence: Person-centred care was consistently demonstrated, including supporting a person to travel to their home country and encouraging another to get out of bed for the first time in four months.
  - Published: 2024-03-01

### responsive

- Finding
  - End of life care and support
  - Published: 2024-03-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-03-01
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-01
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-01
- Finding
  - Using medicines safely
  - Published: 2024-03-01
- Finding
  - Staffing and recruitment
  - Published: 2024-03-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-01
- Finding
  - Continuous learning and improving care
  - Published: 2024-03-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6226799671

HomeCare Compass is an independent guide and is not affiliated with the CQC.