# Liberty Private Care

*Operated by Liberty Private Care Ltd.*

Liberty Private Care is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/10/2023

## Practical info

- Postcode: BH8 0BL
- Registered manager: Snow, Carla
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 28/Oct/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-28

### Other

- Finding
  - Evidence: New starters received induction in line with the Care Certificate standards.
  - Published: 2023-10-28
- Finding
  - Evidence: Staff received mandatory training including moving and handling, medication administration and first aid.
  - Published: 2023-10-28
- Finding
  - Evidence: The registered manager demonstrated openness and honesty throughout the inspection and understood duty of candour.
  - Published: 2023-10-28
- Finding
  - Evidence: Quality assurance systems covered a broad scope of monitoring at management and provider level.
  - Published: 2023-10-28
- Finding
  - Evidence: The service was proactive at identifying health concerns and referring to appropriate healthcare professionals.
  - Published: 2023-10-28
- Finding
  - Evidence: Staff had adequate PPE supplies and infection control training was in place.
  - Published: 2023-10-28
- Finding
  - Evidence: A lessons learned system was in place with root cause analysis and learning shared with all staff.
  - Published: 2023-10-28
- Finding
  - Evidence: Robust recruitment systems including appropriate DBS and pre-employment checks.
  - Published: 2023-10-28
- Finding
  - Evidence: Risks to people's health, safety and wellbeing had been assessed and actions put in place to reduce harm.
  - Published: 2023-10-28
- Finding
  - Evidence: People told us staff were kind and caring and they felt safe, with strong positive feedback from people and relatives.
  - Published: 2023-10-28
- **staffing_levels** _(minor)_
  - Evidence: They are only given 10 minutes to drive, we pay them for an hour but the hour we pay them for is only 50 minutes
  - Published: 2023-10-28
- **staff_training** _(moderate)_
  - Evidence: Staff had not completed training in learning disability and autism. This has been a requirement for all registered health and social care providers since 1 July 2022.
  - Published: 2023-10-28
- **consent_capacity** _(critical)_
  - Evidence: staff had hidden the house keys from 1 person in their best interest to prevent them from leaving their home, however, the service had not completed the required paperwork nor had requested an application to the Court of Protection.
  - Published: 2023-10-28
- **consent_capacity** _(moderate)_
  - Evidence: for the people who staff told us lacked capacity, records had not been completed to demonstrate their capacity had been assessed and the least restrictive decision had been made.
  - Published: 2023-10-28
- **safeguarding** _(moderate)_
  - Evidence: Safeguarding referrals had not always been made following incidents where people had placed themselves at risk of harm to ensure external scrutiny of the service.
  - Published: 2023-10-28
- **medication_management** _(minor)_
  - Evidence: checks to ensure staff were competent to administer medicines following the training had not always been completed.
  - Published: 2023-10-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-28
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-10-28
- Finding
  - Staffing and recruitment
  - Published: 2023-10-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-28
- Finding
  - Using medicines safely
  - Published: 2023-10-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-28
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care; Engaging people and staff
  - Published: 2023-10-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6226259698

HomeCare Compass is an independent guide and is not affiliated with the CQC.