# Precious Homes East London

*Operated by Precious Homes Limited.*

Precious Homes East London is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/11/2024

## Practical info

- Postcode: E16 3EZ
- Registered manager: Archambie, Michelle
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 12/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-11
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-11-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-11

### Other

- Finding
  - Evidence: People supported to maintain independence, cultural identity, family relationships and community participation
  - Published: 2022-11-11
- Finding
  - Evidence: Safe medicines management with correct stock counts, when-required protocols and administration records in line with prescriptions
  - Published: 2022-11-11
- Finding
  - Evidence: Multidisciplinary working with healthcare professionals including mental health, neurology, speech and language therapists and dietitians
  - Published: 2022-11-11
- Finding
  - Evidence: Open management culture with regular staff meetings, supervision every two months, annual appraisals and an open-door policy
  - Published: 2022-11-11
- Finding
  - Evidence: Robust safeguarding processes with staff knowledgeable about reporting routes including escalation to CQC
  - Published: 2022-11-11
- Finding
  - Evidence: Effective use of augmentative communication tools including Makaton, picture boards, communication passports and social stories
  - Published: 2022-11-11
- Finding
  - Evidence: Strong staff matching system aligning staff skills, qualities and characteristics to individual people's needs
  - Published: 2022-11-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-11
- Finding
  - Supporting people to develop and maintain relationships; follow interests and activities
  - Published: 2022-11-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-11
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-11-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-11
- Finding
  - Using medicines safely
  - Published: 2022-11-11
- Finding
  - Staffing and recruitment
  - Published: 2022-11-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-11
- Finding
  - Engaging and involving people, the public and staff, considering equality characteristics
  - Published: 2022-11-11
- Finding
  - Managers and staff clear about roles; understanding quality, performance, risks and regulatory requirements
  - Published: 2022-11-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-620599082

HomeCare Compass is an independent guide and is not affiliated with the CQC.